Privacy Policy

Introduction

shraxellshar respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020 of New Zealand. This privacy policy explains how we collect, use, store, and protect your personal information when you use our celebration decoration services.

This policy is effective from and applies to all personal information we collect in New Zealand.

Information We Collect

We collect personal information that you provide directly to us, including:

  • Name and contact details (email address, phone number, postal address)
  • Event details (date, venue, type of celebration, guest numbers)
  • Payment information (processed securely through our payment providers)
  • Communication preferences
  • Any other information you choose to provide

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, and pages viewed. This information helps us improve our website and services.

How We Use Your Information

We use your personal information for the following purposes:

  • To provide our celebration decoration services
  • To communicate with you about your bookings and events
  • To process payments and manage accounts
  • To send you service-related communications
  • To improve our services and website
  • To comply with legal obligations under New Zealand law

We only use your personal information where we have a lawful basis to do so, including with your consent, to perform a contract, or to comply with legal obligations.

Disclosure of Information

We may disclose your personal information to:

  • Service providers who assist us in operating our business (e.g., payment processors, IT service providers)
  • Venues and suppliers we work with to deliver your event decorations
  • Legal or regulatory authorities when required by New Zealand law

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Protection and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure storage systems and restricted access to personal information.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by New Zealand law.

Your Rights Under Privacy Act 2020

You have the right to:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of any inaccurate or incomplete personal information
  • Withdrawal of Consent: Withdraw your consent for processing where we rely on consent
  • Complaint: Make a complaint to us or the Privacy Commissioner if you believe we have breached the Privacy Act

To exercise these rights, please contact us using the details provided below. We will respond to your request within 20 working days as required by the Privacy Act 2020.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookies Policy.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

Contact Information and Complaints

For questions about this privacy policy or to exercise your rights, please contact us:

Email: business@shraxellshar.world
Phone: +64 21 802 587
Address: 18B Fisher-Point Drive, Auckland Central, Auckland 1010, New Zealand

If you're not satisfied with our response, you can make a complaint to the Privacy Commissioner:

Office of the Privacy Commissioner
PO Box 10094, Wellington 6143
Phone: 0800 803 909
Website: www.privacy.org.nz