Guidelines for working with our decoration services
All projects require an initial consultation to discuss your vision and requirements
Bookings should be made at least two weeks in advance to ensure availability
Consultation appointments are scheduled during our standard business hours
Design proposals will be provided within five business days after consultation
Clients may request up to two rounds of revisions to the initial design concept
Final approval must be received at least one week before the event date
A deposit of 50% is required to confirm your booking
Remaining balance is due on the day of installation or event setup
We accept bank transfers and major credit cards
Our team will arrive at the scheduled time to set up decorations
Access to the venue must be available during agreed installation windows
Breakdown and removal services are available upon request
Cancellations made more than two weeks before the event receive a full refund
Cancellations within two weeks forfeit the deposit
Date changes are subject to availability and may incur additional charges
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